The testimonial was written in feint blue biro that makes it difficult to reproduce without using an extremely high resolution and trebling the size of this e-book.  So for convenience, the following is a transcript (word for word) of the above testimonial:

"Ever since I was 13 years old I have been afraid of dogs after witnessing my 6 year old brother being mauled by one.   Last year my son and I was attacked and was badly bitten, to save him from further injury I allowed the dog to continue biting me so that my son could escape.   As a result, I was unable to enter a house, let alone a room, if a dog was present no matter the size or breed.   Disregarding distance just a glimpse would send me in a state of panic.   Sometimes for days I couldn't leave the house even to go to the park, my life was a living nightmare and all this fear I past on to  my son, which made me feel very guilty.

I met Robert Shields on my first day at College.   I arrived eager to start until I realized there was a dog present and again the panic attack started.   Robert took me aside and before I knew what was happening, my face still wet with tears, five minutes later I was laughing, stroking and cuddling the same dog I was so sure was going to kill me.   I couldn't remember the feeling of being afraid and thanks to Robert I haven't experienced that fear again.

Thank you Robert.

Pauline Johnson"